Details

Terms & Conditions:

1. Product Classification

The Vellum Wave Accent Chair is sold as a ready‑made item. No customization, modification, or alteration is available for this product.

2. No Return / No Exchange Policy

This item is non‑returnable and non‑exchangeable once delivered, except in cases of manufacturing defects identified at the time of delivery.

3. Delivery Timeline

Delivery will be completed within 48 hours from the time of order confirmation, subject to product availability and delivery scheduling.

4. Inspection at Delivery

Customers must inspect the product at the time of delivery. Any visible defects or concerns must be reported immediately to the delivery team.

5. Care & Usage Conditions

Standard upholstery care procedures must be followed to maintain product quality. Avoid harsh chemicals, direct heat, and excessive moisture.

6. Warranty & Compliance

Warranty applies only when the product is used as intended and maintained according to the guidelines above.

7. Payment Terms

Full payment is required before delivery unless otherwise agreed in writing.

8. Contact for Support

For any questions or assistance, customers may contact us directly via WhatsApp or phone for immediate support.

The Clouder L‑Shape Sectional Sofa embodies modern comfort and timeless elegance. Upholstered in premium textured light‑gray boucle fabric, that complements contemporary interiors. A built‑in dark wooden coffee table adds functional charm

Length: 300 cm

Depth (Chaise): 200 cm

Height: 72 cm

Seat Height: 42 cm

Delivery & Returns

Furniture

We offer free delivery for all customized furniture orders within the UAE.
Each furniture piece is made to order based on your approved designs, materials, and specifications.
Production requires 10 days, after which our team will schedule a convenient delivery date and time.
Clients must ensure clear and safe access to the installation area, including elevators, doorways, and staircases.
Any special access requirements should be communicated in advance to avoid delays.

Mattress

We deliver to all emirates across the UAE.
Mattress orders include free delivery, while shipping fees for pillows, toppers, bedding, and accessories are calculated at checkout based on your location.
Delivery takes 1–2 business days for Dubai, Sharjah, and Ajman, and 2–4 business days for Abu Dhabi, RAK, UAQ, and Fujairah.
You will receive a call, SMS, or email to schedule and track your delivery.
Cash on delivery is available for selected orders, subject to conditions.
International shipping is not available; we currently deliver within the UAE only.
Please ensure the delivery area is accessible and ready for installation.
Inspect your items upon delivery and report any issues immediately.
Returns are accepted for eligible products within the specified return period.
Returned items must be unused, in original condition, and in complete packaging.
Custom‑made or special‑order items may not be eligible for return.
Refunds are processed after the returned item is inspected and approved by our team.
Our customer support team is always available to assist with delivery or return inquiries.

Curtain

We deliver curtains to all emirates across the UAE.
Custom‑made curtains include free delivery within the UAE.
Each curtain order is made to your approved fabric, measurements, and design specifications.
Production typically requires 7–10 days, depending on fabric availability and order volume.
Once production is complete, our team will contact you to schedule a convenient delivery and installation time.
Clients must ensure clear access to windows and installation areas before our team arrives.
Inspect your curtains upon delivery and report any issues immediately.
Returns are accepted only for eligible ready‑made items; custom‑made curtains are not returnable.
Our customer support team is always available to assist with curtain delivery, installation.

Kitchen

We provide delivery for all custom kitchen and marble projects across the UAE.
Every order is produced according to your approved drawings, selected materials, and final site measurements.
Production timelines depend on design complexity and material availability, and our team will share an estimated schedule before work begins.
Once manufacturing is completed, we will arrange a suitable delivery and installation appointment.
Clients are responsible for ensuring safe and unobstructed access to the installation area, including elevators, doorways, and service paths.
Please inform us in advance of any special access limitations to prevent delays.
Check all items upon delivery and notify us immediately if anything appears incorrect or damaged.
Custom kitchen units, marble countertops, and made‑to‑measure installations cannot be returned due to their personalized nature.
Any manufacturing defects will be handled under our service and warranty policy.
Our support team is available to assist with delivery, installation, or after‑sales concerns at any time.

Care & Maintenance

Furniture
- Blot spills immediately and never let liquids sit.
- Keep furniture away from direct sunlight to preserve fabric and finish quality.
- Expect slight artisanal variations, as handcrafted upholstery is naturally unique.
- Vacuum and rotate cushions regularly to maintain comfort and shape.
- Protect surfaces from heat and moisture by using coasters, trivets, and breathable covers.
Mattress
- Rotate your mattress every three months, and flip it if it’s double‑sided.
- Use a flat, sturdy bed frame for proper support and durability.
- Protect the mattress with a waterproof, breathable cover and wash it regularly.
- Vacuum the surface every few months and clean stains gently with mild cleaners.
- Let the mattress breathe occasionally by removing bedding for ventilation.
- Avoid jumping or placing heavy objects on the mattress to prevent damage.
- Follow recommended weight and usage guidelines, and avoid bending the mattress.
- Keep the mattress away from prolonged direct sunlight to protect the fabric and foam.